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KYC and Onboarding Manager - Equals Europe (Belgium)

  • Brussels, Brussels, Belgium
Risk & Compliance

Job description

Who we are
Over the last 16 years, Equals Money has helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, open-banking to card acquiring, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. Having recently acquired a subsidiary in Belgium - Oonex SA - the Group are focussed on bringing our suite of products to Europe and are now looking for a KYC and Onboarding Manager to join our team.

With headquarters in London and Brussels and teams in Chester, Amsterdam and Los Angeles, the Equals Group operates a portfolio of successful and exciting business lines and brands - Equals Money, FairFX and CardOneMoney in the UK and now Equals Money Europe in Belgium. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the Role

The Onboarding Team Leader is responsible for the efficient and effective delivery of reliable onboarding and monitoring activities in the organisation’s first line of defence. The individual must have a demonstrated knowledge of financial crime, including Anti-Money laundering (AML), sanctions, terrorist financing and KYC. The ideal candidate will have experience leading a team of analysts within an Onboarding or KYC function of a regulated entity. The perfect candidate will have had experience in the payments industry or with a fintech. 

Regrettably we cannot offer this role to individuals who do not possess the legal right to reside and work in Belgium.

Job requirements


  • Build and manage the organisation’s KYC and onboarding procedure, working with the second line of defence to ensure all customers are onboarded according to the organisation’s policies.

  • Gather, analyse and assess documentation relating to customer background information, including business and personal profile (using proprietary, subscription, and publicly available sources) in order to effectively assess the merchant risk profile

  • Managing EMEU’s operational risk exposure by supporting the broader business to identify areas of operational risk exposure and by developing and implementing corrective action.

  • Leading and coaching the organisation’s Onboarding team through effective 1:1 coaching and goal setting.

  • Participate in new hire training, mentoring, performance calibrations, teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps.

  • Calculation of the financial risk exposure and the relevant risk mitigation measures.

  • Maintaining detailed and accurate records of applications and client information in the CRM.

  • Communicate Requests/Outcomes to approved partners in line with pre-established guidelines

  • Embody at all times our values of
    • Be the customer

    • Succeed together

    • Go beyond

    • Make it happen

Essential Skills

  • 2-4 years of experience in people leadership roles within the payments industry.

  • 2 years of experience in compliance, KYC and/or risk within a regulated institution.

  • Demonstrated knowledge of Visa/Mastercard rules.

  • Highly collaborative, team-oriented, and comfortable leading cross-functional projects.

  • Comfortable operating with autonomy.

  • Ability to think critically and solve problems with limited information.

  • Tertiary qualification preferred.

  • Fluent in English (French is a bonus)


● 25 days holiday per year (20 legal and 5 extralegal holidays) and birthday off
● Meal vouchers - EUR 8.00 per day
● Group insurance
● Hospitalisation insurance
● Home working allowance - EUR 122.00 per month
● Phone allowance - EUR 85 per month
● Ability to work from home 2 days per week

Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding. For this role a minimum of 3 days in the office in [Brussels/Amsterdam] will be required with remote working offered for the remaining working days.

Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.