Relationship Manager - BaaS

About us

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Strategic Account Manager to join our team. Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the role

We have an exciting new opportunity within our commercial BaaS solutions team to join a huge growth area of the business. We are looking for an outgoing Associate Account Manager to foster strong relationships with our clients and internal stakeholders. The Associate Account Manager’s responsibilities also include providing clients with knowledgeable advice, guiding their choices, promptly resolving escalations, and ensuring client satisfaction. You will be managing their customer lifecycle from early in their Implementation project, through the first 12 months of the customer relationship and far beyond.

To be successful as an Associate Account Manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs. Due to this being a growth area of the business, being able to define better ways of working, spotting efficiency gains and introducing best practice principles is key to the role.

About you

You will bring extensive knowledge of International Payments and Card Issuing/processing, having been involved in and developed a wide experience of best practices, systems, and tools. As the BaaS business matures you are someone who can spot new opportunities, efficiency gains and work to implement new processes across different functions of the business. You will have and can take responsibility for setting strategic direction of your client accounts and most importantly executing on that path by gaining buy-in from internal stakeholders and clients alike.

Responsibilities

• Manage a portfolio of accounts to identify and grow all business opportunities through cross- selling our products to achieve revenue targets on a monthly and annual basis.

• Execute strategic business plans to drive performance, monitor activity and performance through account development plans that you will own; achieving long term client commitment to Equals

• Money by understanding their business

• Create a personal plan on a page for your portfolio to include key projects, clients to prioritise and sales activity to exceed sales targets

• Lead Monthly Key Account Reviews which focus on both current and future business opportunities and aligning with the client on these

• Forecast accurately to individual account level on the Equals CRM system.

• Report and review success as part of monthly reporting to management - be able to define rootcauses for account performance and how you have affected the success.

• Establish strong relationships at all levels within your client’s business and with internal stakeholders at all levels to ensure opportunities are leveraged and targets achieved

• Work closely with the Senior Relationship Manager (and Equals Group Relationship Director) from a strategic and practical level to deliver success

• Commercial Monitoring of pricing data / FX rates through effective use of management information systems/dashboards to optimise portfolio performance, proactively flag and manage any pricing anomalies and protect revenue.

• Use public source data (Report and Accounts, Companies House etc) to understand the client, their industry trends - enabling more meaningful engagement and cross sell activity during meetings

• Developing and maintaining a strong understanding of competitors and market trends. Use this knowledge to identify business opportunities and incorporate into your business plan / personal plan on a page

Key skills & experience

• Great at analysing data and making sense of reports, turning complex information into clear, actionable insights.

• Passionate about cards and payments, both domestic and international, including the intricacies of card processing and issuing.

• Familiar with IBANs, BICs, and international payment systems, ensuring smooth and efficient global transactions.

• Understands payment architecture and routing principles to optimise transaction efficiency and maintain security.

• Can create pricing models that are fair and beneficial for both parties, while also protecting long- term revenue.

• Self-motivated and proactive, able to initiate activities and lead teams to achieve success both internally and externally.

• Excellent communicator, confident and engaging in social settings, able to clearly articulate strategies and plans.

• Skilled in planning and running meetings, including setting structured agendas and tracking activities using tools like Hubspot. Slack and Notion

• Experienced in sales proposals and presentations, capable of delivering compelling and persuasive pitches to clients.

• Good at managing relationships with both internal and external stakeholders, fostering strong and collaborative partnerships.

• Pragmatic at being able to combine control, process and governance, with agility, ingenuity and a fast-paced environment

• A role model for our values:

1. Make it happen

2. Succeed together

3. Be the customer

4. Go beyond

Our investment in you

We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support. When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;

Benefits

• A competitive salary benchmarked against a peer group.

• 25 days holiday per year + your birthday off

• Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.

• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere

• Interbank currency rates on travel money and international transfers.

• Bupa Private Healthcare

• Free Eye Test and £50 up to the cost of glasses

• EAP Service - Mental Health Services

• Life Assurance Policy - x3 annual salary

• Contributory pension scheme

• Cycle to Work Scheme

• Season Ticket Loans

• Enhanced Parental Policies

• Complimentary tea, coffee, soft drinks and fruit

Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.

Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.